How to Claim Prizes
If you've matched enough numbers to win a prize, the next step is to receive your money. You have one year from the date of the winning draw to come forward, so don't forget to check your tickets and then stake your claim. If you're too late, you won't get paid out.
Here's what you need to do if you are a winner:
If you've bought your ticket online, the prize will be transferred straight into your account if it is worth less than $25,000. For larger prizes, you'll need to contact Loto-Quebec directly to start the claims process. Regardless of the value of your prize, you'll always be notified if you win online so you don't have to worry about keeping a ticket safe and checking it later.
Tickets Bought From Retailers
The first thing you should do if you buy a ticket from a retailer is to sign it. You can do this even before the draw takes place so you don't forget. Tickets can't be validated unless they have been signed, and prizes will only be paid out to the lawful holder of the entry. Signing your ticket protects you from someone else trying to claim a prize with it in the event of loss or theft. If you've played as a group, you should all sign the ticket or your representative should write the words 'as a group'.
The method for claiming a prize when you have bought your ticket from a retailer depends on how much you have won:
You can claim prizes up to $600 from any Loto-Quebec retailer.
Prizes up to $25,000 can be claimed by mail. You should make a photocopy of the front and back of your ticket, before sending in the original entry. If you have won more than $1,000, you'll also need to complete a claim form and attach a photocopy of a valid form of ID such as your driver's licence or passport. Mail in your claims to the following address:
P.O. Box 7777, Stn. Centre-ville
Montreal, QC H3C 4L4
If you win more than $25,000, you'll need to contact Loto-Quebec directly to start the claims process. You can get in touch at 1 866 611-LOTO. Prizes of this value usually have to be collected in person at one of the claim centres listed below, although this was suspended during the Covid-19 pandemic.
500 Rue Sherbrooke Ouest
Montreal, QC H3A 3G6
550 Boulevard Wilfrid-Hamel
Quebec City, QC G1M 2S6
If you win a major prize, Loto-Quebec has the right to publicise your name and the region where you live, as well as a photo. It is a condition of buying a ticket in Quebec that you accept that you cannot stay anonymous if you win. This is to show the transparency of the lottery.
Lottery winnings are not taxable in Canada, so you'll receive your prize in full.
If you are an international player who has won a prize with a ticket you bought while visiting Canada, you should be aware that Loto-Quebec does not mail cheques outside the country. It is your responsibility to obtain information on the tax laws that apply in your own country with regard to lottery wins.